What can we help you with?

Start here Quick start→ A short path for consumers and companies to get oriented. Overview How verification works→ Learn what a Code check does before you scan. FAQ Search common questions→ Find answers by topic, including scanning, accounts and company setup.

Verification Scan and verify a product→ What to do before scanning and how to enter a Code. Results Understand your Result→ What Genuine, Already Used and other statuses mean—and what they do not prove. Reports Report a concern→ How to share a concern and what happens after a report is submitted. Privacy Accounts and privacy→ Guest use, account features and information described in the privacy draft. Policy draft Privacy Policy→ Read the current privacy draft and its data-use explanations.

Onboarding Company setup and KYC→ Registration steps, document uploads and review status. Product tools Products, Codes and Labels→ Use the production tools enabled for your Company account. Policies Company rules→ Review the Company Terms and draft Code of Practice. Company policy Code of Practice→ Read the Company conduct and product-handling draft. Billing Plans and billing→ Check the policy draft and the actual terms shown at checkout.

Terms Consumer Terms→ Read the consumer terms draft and its current review status. Terms Company Terms→ Terms draft for business accounts and platform use. Privacy Cookies and privacy→ Understand the draft information about cookies and personal data. Security Security→ Read security guidance and responsible disclosure information. Support policy Complaints and disputes→ See the draft route for raising a complaint or dispute. Archive Legal versions→ Browse effective versions published by the Platform.

Partner guide Print Partner Guide→ Handle authorized print work, files and Codes carefully. Future feature Promotions Guide→ Conditional guidance; promotions are not confirmed as a live feature. Future feature Ratings and Reviews Policy→ Read the draft policy; ratings are not confirmed as a live feature. Reference Glossary→ Plain-language meanings of platform terms. Transparency Verification limits→ What a Result does and does not tell you about a physical product.

Troubleshooting Camera or connection problems→ Try practical steps for camera access, scanning and offline errors. Security Security and account care→ Protect access and report a suspected vulnerability through the approved contact path. Contact Contact support→ Send a question or ask for help with an account or report. Accessibility Accessibility→ Read the accessibility statement and contact us about an access barrier.