What a verification Result means

Draft for review. This disclaimer must be reviewed for [COUNTRY/LAW] and checked against the actual production Result labels and enabled features before publication.

In plain words

Shogram checks information associated with a Shogram Code. It does not test the physical Product Unit or guarantee that it is safe, effective, high quality, suitable or lawful. A Report is not a confirmed finding. An error or offline state is not a Result. Check the product, packaging and seller and use the available support or Report route if concerned.

Verification is limited

A completed Verification reports the registration and use status associated with a Shogram Code under available Platform records and rules at the time of the request. A Code can be copied or placed on different packaging. A Genuine Result is not a laboratory test, inspection, certificate, endorsement or government approval. It does not guarantee the physical item matches the Platform record or has not been altered.

Already Used means that the Code has previously been successfully verified under the Platform’s records. It does not, by itself, prove that the item is counterfeit or identify who first used the Code.

Not Registered means the submitted Shogram Code could not be matched to an eligible active record. It does not, by itself, prove that the physical item is counterfeit. Not a Shogram code means the submitted barcode or QR was not recognized as a Shogram Code; the Platform does not search other barcode systems. Suspicious, Recalled and Expired reflect the applicable Platform record or rule and should be read with any details shown.

Company information and Products

Company and Product information may be supplied by a Company. KYC review concerns Company identity information; it does not certify each Product or independently test its claims. Shogram is not the manufacturer, seller, distributor or guarantor of a Product unless a separate written agreement expressly says otherwise.

Reports, Promotions and Ratings

A consumer Report is an unverified submission until reviewed. It may be incomplete, mistaken or disputed. Ratings and Promotions are not currently available in the audited application; no public content should imply that they are active. If introduced, separate rules will apply.

Availability and errors

The service may be delayed or unavailable. A timeout, failed request, offline state, Try again message or other non-result state is not a Verification Result. Do not treat a pending scan as confirmation. Reconnect and try again when the service is available.

Legal effect

This draft does not limit rights or remedies that cannot lawfully be limited under [COUNTRY/LAW]. The permitted allocation of liability, warranty exclusions and mandatory consumer protections require qualified legal review: [LAWYER REVIEW]. Read the applicable Terms and Privacy Policy for additional information.

Contact and complaints

Operator: [COMPANY LEGAL NAME] · Address: [ADDRESS]
Support: [SUPPORT EMAIL] · Privacy: [DPO EMAIL]

How to complain

Use the in-product Report function for a product concern where available. For a service complaint, contact [SUPPORT EMAIL] or [COMPLAINTS ROUTE — pending]. For privacy matters, contact [DPO EMAIL].

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