Platform policies
No effective platform legal versions are available in the archive.
Policies and agreements
Effective versions that have been published by Shogram.
No effective platform legal versions are available in the archive.
Version 1.1
Effective October 31, 2026
Draft documents are not shown as effective versions. Read our current Consumer Terms and Privacy Policy.
Your privacy
Necessary storage keeps Shogram working. With your permission, aggregate page totals help us understand which parts of the site are useful. The analytics counters contain no IP address, product code, account detail or full page URL. Marketing cookies are currently not used.
Necessary Always active for security and core site functions.
You can change or withdraw your choice at any time using Privacy settings. Cookie details · Privacy notice [LAWYER REVIEW]
Choose who you would like to chat with
All assistants are AI and share the same knowledge and support rules. Their names are here to make support feel welcoming.
Chats are stored to provide support and may be reviewed by authorised staff. Privacy Policy.
Never send a password, one-time code, full ID or card number, or product verification code. Private details are automatically removed before messages are saved.
Your shared account summary · read only
Choose a human support option
How was your support experience?
AI will use published, reviewed help content when available. If it cannot find a reliable answer, it will offer a human. Do not share private codes or credentials.