Shogram / Help and policies
Troubleshooting Guide
Camera
Check camera permission, lighting, focus and whether the Code is visible. Use manual entry only if the live screen offers it. Do not share a Code in a support request.
Connection
Reconnect and try again when the service is available. An error, cancelled attempt or offline state is not a Result and should not use up a Code.
Check the address you entered and use the verification or resend option shown on the screen. If messages do not arrive, check spam and contact support through the live contact page.
KYC documents
Check the accepted file type, size and readability requirements shown in the upload form. Do not send sensitive documents by email unless support provides an approved secure method.
Account or Company access
Check that you used the correct sign-in route and completed email verification. Company modules may remain locked while setup or KYC review is pending. Follow the status message shown in the workspace.
If the issue continues, use the live Contact page. Do not include passwords, authentication codes or full payment details.