Manuals and guides
Shogram Support Center
Help that gets you moving.
Browse support guides, start a clearly labelled AI chat, or ask a person to take over whenever you need one.
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Support topic
Product verification
Understand your result, check a code, or learn how product identities work.
Open guide →Support topicConsumer accounts
Manage scan history, saved products, reports, and privacy choices.
Open guide →Support topicCompany setup
Get help with registration, KYC documents, and company workspaces.
Open guide →Support topicBilling and plans
Review subscription plans, billing basics, and payment guidance.
Open guide →Support topicReport a fake product
Send a consumer concern for review. Do not put the product code in a support chat.
Open guide →Support topicTechnical help
Troubleshoot camera, connectivity, and account access.
Open guide →Support topicPrint partners
Read label, code placement, and production guidance.
Open guide →Support topicPolicies and privacy
Read privacy, accessibility, complaints, and service information.
Open guide →Clear and safe support
What to keep private
Do not send a password, one-time code, full ID or card number, or product verification code in chat or a ticket. Messages are filtered to remove common secret formats before storage.
Assistant names and language greetings are marked for native-speaker review. AI is clearly labelled and cannot approve KYC, unlock accounts, change account data, or issue refunds.