Company Guide

KYC

Verify the Company email, complete account setup, and submit the documents requested on the registration screen. Keep the information current and submit readable documents through the secure upload flow. Review status and any requested changes in the Company workspace.

KYC documents

Submit the documents requested in the live form. Use current, readable files and send them through the secure upload flow. Do not email identity documents unless support provides an approved secure method.

KYC status

Check the Company workspace for the current status and reviewer notes. If more information is requested, provide the requested update through the available workflow. Restricted modules may remain unavailable until approval.

Registration

Start at the Company registration page, verify the email address and complete the requested account and KYC steps. Required information depends on the live form and Company circumstances.

Staff

Grant staff only the roles and permissions needed for their work, and remove access when it is no longer required.

Codes

Use Codes only through the authorized workflow. Do not copy, reuse, or send them outside approved operations. The audited Company API exposes a per-Code SVG endpoint; confirm the authorized output and controls with the Platform.

Labels

Use the Label creation or upload flow enabled for your account. Follow validation guidance if a design is rejected. Automated checks do not guarantee every physical print will scan.

Label upload

Upload a Label only if the feature is available for your account. Follow the shown file type, size and Code-area requirements and resolve any validation feedback before resubmitting.

Printing

Use a Print Job only when the production workflow authorizes it. Review the job details before submission and use only the files generated through the approved workflow.

Print jobs

The exact steps and controls depend on the enabled production account. Do not treat previews or mockups as live print instructions.

Downloads

Protect downloaded files and access credentials. The audit found separate Code SVG and Label export paths; verify the allowed formats and safeguards before distributing output.

Products and batches

Register only Products the Company makes or is authorized to represent. Follow the live interface for product and Batch records, and do not reuse a Code on another Product Unit.

Plans and billing

Prices, limits and available modules depend on the configured plan and account status. Review the exact checkout details and Billing Policy before payment.

Workspace access

Modules may depend on Company status, role, plan and availability. Give staff only the access they need. Check the current checkout details and Billing Policy before payment.

See Company Terms, the Code of Practice, Security and the FAQ.