Consumer Guide

Before you scan

Use the verification flow when you are ready to buy. A completed successful Code check uses that Code once. Do not scan a Code just to test it or post it publicly.

Scan

Use the check flow when you are ready to buy. Scan the Shogram Code or enter it manually only if the live screen offers that option. Other barcodes and QR codes are not checked by Shogram.

Read each Result

A Result reports the registration and use status associated with the Shogram Code. Genuine does not certify safety, quality, effectiveness or legal compliance. Already Used means the Code was checked successfully before; it does not by itself prove counterfeiting. An error, offline state or unsupported barcode is not a Result.

Already Used

This means the Code was verified successfully before. It does not, by itself, prove the product is counterfeit. If you completed the earlier check, use your available history to reopen your own Result.

Unsupported Codes

An unrelated barcode or QR code is not a Shogram Code. A missing or unsupported Code does not establish whether a physical item is genuine or counterfeit.

Recalled and Expired

Recalled

Read the notice shown and follow the manufacturer’s or relevant authority’s instructions. If you need help, preserve relevant details and contact the seller or manufacturer.

Expired

Check the product packaging and do not rely on an item whose expiry date has passed. Contact the seller or manufacturer if the displayed information appears incorrect.

History

Use account or device history where the live app provides it. Do not scan a Code again just to reopen a Result.

Reports

If something concerns you, keep the packaging and use the Report option if available. Reports are submissions for review and may not be independently verified when received.

Accounts

Sign in to a consumer account before scanning a product or entering its Shogram Code. Verification checks are associated with the signed-in account. Share only information requested by a report form, and review the Privacy Policy. If a Result concerns you, check the item and seller and use the report or support option available in the app.

Privacy

Review the Privacy Policy to understand the data described for the Platform. Share only information needed for the feature you are using.

Settings

Use privacy or account settings only where they are available in the live app. A setting may not change records that must be retained for security, legal or operational reasons; review the policy or contact support if unclear.

Manual entry

Enter a Code only if the live screen offers manual entry. Check the characters before submitting, and do not send the Code through public channels.

Offline

An offline attempt cannot complete a Verification. Reconnect and try again when service is available; do not treat an error or pending state as a Result.

See the FAQ, Consumer Terms and Disclaimer.