Consumer help · 3 min read
How to report a concern about a product
Share a factual description of what you noticed and provide only the details the report form requests.
Author: Shogram Editorial Team | Updated 2026-11-02 | Product reviewer: [REVIEWER NAME - REVIEW REQUIRED]
Share a factual description of what you noticed and provide only the details the report form requests.
1. Describe what you observed
Explain the mismatch, warning or other concern in plain language. Avoid stating a suspicion as a confirmed finding.
2. Include relevant details only
Follow the form’s prompts for product and seller information. Do not send unrelated personal information. The privacy notice explains how submitted information is handled.
3. A report is a request for review
Submitting a report does not confirm that a product is counterfeit or guarantee a specific response or outcome. For a product safety concern, seek instructions from the manufacturer or the relevant authority. [LAWYER REVIEW]
Product references
For current product behavior and the limits of a code check, see How it works, the transparency page, and the consumer guide.
General information · No product-specific safety determination is made by this article.