Introduction

Shogram is an ecommerce platform built to help merchants create online stores, manage inventory, track orders, and sell through a clean storefront experience. This manual explains the main areas of the Shogram admin panel and the steps needed to run a store confidently.

Use the table of contents to jump to a specific module. Each section describes what the module is used for and the basic actions available to administrators, staff members, and store managers.

Requirements

To use Shogram smoothly, make sure you have the following items ready before starting your configuration.

• An active Shogram account with administrator access.
• Your business name, address, currency, tax details, and support contact information.
• Product images, pricing, SKU references, inventory quantities, and product descriptions.
• Payment gateway credentials for the providers you plan to activate.
• Shipping regions, delivery fees, pickup rules, and return policy details.

Login and Account Access

Administrators and staff members can access the Shogram dashboard from the login page provided during onboarding.

1. Open your Shogram admin URL in a modern browser.
2. Enter your registered email address and password.
3. Select Login to open the dashboard.
4. If two-factor authentication is enabled, enter the verification code sent to your configured device.

Password Reset

If you forget your password, select Forgot Password on the login page, enter your registered email address, and follow the reset link sent to your inbox.

Dashboard Overview

The Shogram dashboard gives you a quick view of store performance and operational tasks. It helps you monitor sales activity without opening each module separately.

Store Setup

The store setup area controls your public storefront identity and business information. Complete these settings before publishing the store.

1. Go to Settings and open Store Details.
2. Add your store name, logo, favicon, support email, phone number, and business address.
3. Select your default currency, timezone, date format, and language.
4. Upload banner images and configure homepage sections if your Shogram plan includes storefront customization.
5. Save changes and preview the storefront from the admin header.

Product Management

Products are the foundation of your Shogram store. You can add simple products, variants, digital items, sale pricing, product galleries, and inventory rules.

Add a New Product

1. Open Products from the sidebar and select Add Product.
2. Enter the product name, short description, detailed description, SKU, price, and stock quantity.
3. Select the product category and add tags that help customers discover the item.
4. Upload a main image and additional gallery images.
5. Set visibility to draft or published, then save the product.

Variants

Use variants for options such as size, color, material, or pack quantity. Each variant can have its own SKU, price, image, and stock count.

Categories and Collections

Categories help organize your catalog and make browsing easier for customers. Collections can be used for seasonal campaigns, featured groups, or curated product pages.

• Create parent and child categories for a clear catalog structure.
• Add category images and SEO descriptions where available.
• Assign products to one or more categories from the product editor.
• Use collections for promotional groups such as New Arrivals, Best Sellers, or Gift Ideas.

Order Management

The orders module is where you review purchases, confirm payments, update fulfillment status, print invoices, and communicate with customers.

Update an Order

1. Open Orders and select the order number.
2. Review customer details, line items, payment status, and delivery method.
3. Update the order status and add tracking information if available.
4. Save changes to notify the customer when notifications are enabled.

Customer Management

The customers module stores buyer profiles, contact information, order history, saved addresses, and customer activity. Use it to support buyers and understand repeat purchase behavior.

• Search by customer name, email address, phone number, or order reference.
• Open a profile to view past orders and support notes.
• Export customer lists when you need reporting or approved marketing workflows.
• Keep customer data accurate and follow your region's privacy requirements.

Payment Setup

Payment settings allow you to connect gateways and define how customers pay at checkout. The available providers depend on your Shogram plan and enabled add-ons.

1. Go to Settings and open Payments.
2. Select the payment provider you want to activate.
3. Enter the required public keys, secret keys, merchant ID, webhook secret, or account credentials.
4. Choose test mode or live mode.
5. Save the settings and place a test order before going live.

Shipping and Delivery

Shipping rules determine which delivery options customers see at checkout. You can configure local pickup, flat rate delivery, free shipping thresholds, and region-based fees.

Create a Shipping Method

1. Open Settings and select Shipping.
2. Add a delivery zone or choose an existing one.
3. Select the shipping type, fee, estimated delivery time, and eligibility rules.
4. Save the method and test it from the storefront checkout.

Coupons and Discounts

Coupons help you run promotions, reward loyal customers, and create time-limited offers.

• Create percentage discounts, fixed amount discounts, or free shipping offers.
• Set coupon start and end dates for campaign control.
• Limit usage by customer, order value, product, category, or total redemptions.
• Deactivate expired coupons to keep checkout simple for customers.

Add-on Apps

Add-on apps extend the Shogram dashboard with extra business features. Depending on your license, you can activate apps for marketing, accounting, support, analytics, delivery, automation, or storefront enhancements.

1. Open Add-on Apps from the Shogram admin menu.
2. Browse available apps or search for a specific feature.
3. Select an app to view its description, permissions, pricing, and setup requirements.
4. Choose Install or Activate.
5. Complete the app-specific settings and test the feature before using it with customers.

Reports and Analytics

Reports help you understand sales performance, best-selling products, customer behavior, coupon usage, and inventory movement.

• Use date filters to compare daily, weekly, monthly, and custom periods.
• Review product reports to identify fast-moving and slow-moving inventory.
• Export reports for accounting, planning, or team review.
• Check abandoned checkout and customer reports if those add-ons are enabled.

General Settings

The settings area controls the platform details that affect daily store operations.

Support and Troubleshooting

If something does not work as expected, review the checklist below before contacting support. This helps the Shogram team respond faster with the correct context.

• Confirm that your internet connection is stable and reload the page.
• Check whether the issue happens in another browser or private browsing window.
• Review recent changes to payment, shipping, tax, product, or add-on app settings.
• Capture the order number, customer email, screenshot, timestamp, and steps that caused the issue.
• Contact Shogram support through your official support channel and include the details above.